Cancellation Policy

To provide the most comprehensive and timely care to our patients, we ask that you reach out as soon as possible for any appointments that need to be rescheduled. For short notice cancellations and missed appointments, a cancellation fee is incurred. Cancellation fees are required to be paid before scheduling any further appointments with our office.
Medical Appointments: Appointments changed within 24 hours from the appointment time will result in a cancellation fee of $25.00.

Surgical/Procedural Appointments: Appointments changed within 48 hours from the appointment will result in a cancellation fee of $75.00

Aesthetic Appointments: Aesthetic appointments changed within 24 hours from the appointment will result in a cancellation fee of $75.00/ If the service requires a deposit, the deposit will be forfeited.

Coupon/Certificate

On occasion, Fargo Center for Dermatology offers promotional opportunities in the form of coupons or certificates. The following guidelines are standard to all coupons or certificates that are presented to be redeemed.

• Coupon/certificate must be present at the time of service. Service performed without the presence of coupon/certificate will be charged at full cost.
• Fargo Center for Dermatology is not responsible for replacement for lost or stolen coupons/certificates.
• Coupons/certificates hold no cash value and cannot be redeemed for the cash amount towards another service or product.
• Coupons/certificates cannot be purchased and redeemed on the same day.
• Coupons/certificates are not applicable with board-certified dermatologist Dr. Rachel Ness, FAAD.
• Expiration Date presented coupon/certificate is final.

Treatment Packages/Pre-Payment

Fargo Center for Dermatology offers select services the opportunity to be discounted through pre-paid offers or in packages. Occasionally these opportunities are a part of an event or offered to receive special pricing. Services that are purchased in packages, pre-paid, or purchased during a promotional event are subject to the following guidelines:

• Service must be performed within 6 months of pre-payment or package purchase.
• If services or treatments have not been utilized at the time of expiration, previously applied discounts will be forfeited, and the remaining balance will remain on the patient account for future services.
• Packages/pre-paid services are nonrefundable and may not be transferred to other accounts.

Deposits

Select services require a deposit to be paid at the time of scheduling which is then applied as a payment towards the scheduled service once the service has been provided. Deposits range from $50 to $500, depending on the service, and are required to hold the appointment. Deposits are non-refundable unless the cancellation policy timeframe is allowed.

Financial Policy

It is the patient’s responsibility to understand and comply with any requirements of your individual insurance plan(s). Please know that you will be responsible of any payment due, including co-payments, co-insurance amounts, and deductibles for all visits and treatments provided. As a courtesy to our patients, we bill participating insurance plans on behalf of the patient if a valid insurance card is provided. Without a valid insurance card presented prior to the visit, a $200 deposit is required to be seen. If valid insurance information is provided within that same business day, the $200 deposit will be fully refunded. If you elect to self-pay, payment is due at the time services are rendered. When opting to self-pay, it is important to recognize that we are unable to bill any insurance coverage or HSA for historical visits after the fact. For parents or legal guardians consenting to care and treatment for minor children and/or dependent adults, the parent or legal guardian assumes all financial responsibility for services rendered. For Medicare and Medicaid participants with additional private coverage, allowed charges must first be billed through a private insurance plan with Medicare coverage secondary. You understand that Fargo Center for Dermatology is not a provider for Workman’s Compensation, and you will be held liable for the total amount of charges for services provided. If you have private health insurance, there are protections in place that provide visibility to your planned medical charges and fees when requested. If you’re uninsured or you decide not to use your health insurance healthcare services, under these protections, you can often get a good faith estimate of the cost of your care upfront, before your visit. Patients who are uninsured or who choose not to utilize insurance coverage for medical services have the right to request a good faith estimate for the total expected costs prior to receiving care. For cash-pay patients, a breakdown of costs for any tests or procedures beyond the overall medical visit charge is shared at the time of the visit. You can request a paper copy of this estimate from our office at any time. We will also keep a copy on file in your patient chart for future reference if need be. If the bill you receive is at least $400 more than your good faith estimate, you can dispute the charges. You have 120 days from the date on your bill to do so.